 |  | Payment for Account Sales: Payment in full must be received within 30 days from date of invoice. This does not affect your statutory rights.
Delivery: Responsibility for ownership of the goods passes to the purchaser once we have delivered them.
For non-account sales, we can only deliver goods to the same address to which the credit/debit card used to pay for the goods is registered, except in cases where the payment has been made by cheque, postal order or bankers draft and the funds have cleared fully against our account.
Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours.
All delivery is subject to stock availability.
Damages/shortages must be notified within 3 working days of delivery. This does not affect your statutory rights.
Conditions Of Sale: All advertised prices exclude VAT and Carriage unless otherwise stated, and were
correct at the time of printing.
GAK reserve the right to alter or amend prices at any time without prior notice. GAK cannot guarantee the availability of products and this publication does not constitute an offer of sale.
Whilst every care has been taken during the production of this publication, GAK do not except responsibility for any losses arising from the use of the information contained within E &OE.
Cancellation Procedure: You are free to cancel any order before payment has been taken, or an invoice issued, free of charge.
Cancellation requests must be sent to edu@gak.co.uk wth the order reference in the subject field header.
Any transportation costs for cancelled orders must be paid be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error or miss-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, a collection charge will be confirmed when the collection is arranged.
Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition.
This does not affect your statutory rights.
7 Day Money Back Guarantee: In accordance with the Distance Selling Regulations, any goods can be returned for any reason within 7 working days for a refund, less carriage costs. Returned goods must be in their original condition and packaging. If you decide that you do not wish to keep an item you can either return it to us yourself, or contact us and we will
arrange collection. The average cost for a collection is £15.
Returns & Refunds: Refunds can only be made by the method originally used to pay for the goods. Credit/debit card refunds will be processed immediately and normally take 3-5 working days to show on the customer’s account.
Goods that have been altered from the original condition in any way cannot be returned. Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
Faulty Goods: Within 28 days of the date of delivery, we will arrange for the collection and replacement of the faulty goods. Outside of 28 days from the date of delivery, we will arrange for the return of the faulty goods from us to the manufacturer for repair, under the terms of the manufacturer’s warranty. This policy is invalidated if the goods have been altered in any way from there original condition, or if the fault is due to misuse by the purchaser.
Orders for software products or hardware that includes software as part of the package, cannot be refunded once the software has been opened. Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened. If further
Clarification is required on our Returns Policy regarding software and audio/video content, please email:
edu@gak.co.uk.
This does not affect your statutory rights.
Our Contact Details:
GAK Education,
60 Gladstone Place,
Brighton,
East Sussex,
BN2 3QD.
Phone: 01273 665410 (9.30am-5.30pm, Mon-Fri)
Email: edu@gak.co.uk
VAT Registration No: 620578643
WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
GAK Education is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new electric guitar from us we would accept their old electric guitar and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
For further information concerning WEEE regulations, please visit the following web-sites:
http://www.vca.gov.uk/enforcement/weee-enforcement.asp
http://www.vca.gov.uk/enforcement/weee-advice-to-householders.asp
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